Return Policy: 30-day manufacturing warranty

Return & Refund Policy
We strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may return the item within 30 days from the date of purchase, subject to the conditions below.

Eligibility for Return:

To qualify for a return or refund, the product must:
  • Be unused and in its original condition.
  • Be returned in its original packaging, including all accessories, manuals, and tags.
  • Not be damaged, modified, or show signs of misuse.
Items that are worn, damaged, or missing components will not be eligible for a refund.

Return Timeline:

  • You have 30 days from the date of purchase to initiate a return.
  • Returns submitted after 30 days will only be accepted with prior approval from our customer service team.

️ How to Initiate a Return:

  1. Contact our Customer Service Team at: jason@optim-tec.com
  2. Provide your order number and reason for return.
  3. We will provide you with a return authorization and instructions.
️ Please note: Do not send items directly to the manufacturer.

Return Address:

BLUE STAR TRADING LIMITED
Room 108, ZhongTaiGuoJi Building
No. 269, Dalianpo Road
Sanjianfang Street, Chaoyang District
Beijing, China
Please ensure the package is clearly labeled with "Return" and includes your order number.

Refund Processing:

  • Once we receive your return, we will process your refund within 48 hours.
  • Refunds will be issued to the original payment method within 7–15 business days.
  • Please allow additional time for the funds to reflect in your account.

Shipping Policy:

  • Orders are typically processed within 1–3 business days after confirmation.
  • Estimated delivery time varies by destination and shipping method (usually 5–15 business days).
  • We offer standard and expedited shipping options during checkout.
  • All shipments are tracked and insured.

️ Governing Law:

This Return Policy is governed by the laws of Hong Kong.